Shipping Policy

Shipping Method:

At Isamonroe we are all about creating high quality products with the lowest possible price tag. We will transport the goods to the port of Shanghai and then proceed with customs clearance for export transportation.

Order Processing Time:

After confirmation of the drawings, the factory will process the products for the order within 7-10 days, while customized color order products can be completed within 15 days. We strive to process orders as quickly as possible to ensure timely delivery.

Shipping Time:

Standard shipping is expected to deliver your order within 3-5 business days within the Continental United States.

🔥Please note that these are estimated delivery times only, therefore Isamonroe is not guaranteeing delivery dates. due to bad weather and other force majeure factors, the logistics shipping may be delayed. Please feel free to contact us to know the latest order status.🔥

Shipping Costs:

We offer free shipping on all US orders. We ship to the 48 US states and Washington DC, excluding Hawaii and Alaska.

Carrier:

We will ship the goods to the designated port specified by the customer via cargo ship, and the customer will arrange for customs clearance and pick-up.

Tracking and Notifications:

Once your order has been shipped, we will provide you with a tracking number via email or SMS, depending on the contact information provided during the checkout process. You can use this tracking number to monitor the progress of your shipment and receive updates on its estimated delivery date. Additionally, we may send you notifications regarding any delays or changes in the shipping status of your order.

Delivery:

For orders, deliveries will be made to the shipping address provided during the checkout process. It is essential to provide accurate and complete shipping information to ensure successful delivery. If you need to change the shipping address after placing an order, please contact our customer service as soon as possible to make the necessary arrangements.

Returns and Exchanges:

If you are unsatisfied with your purchase or have received a damaged or incorrect item, please refer to our Returns and Exchanges policy for further instructions on how to return or exchange your order. We strive to provide a smooth and efficient shipping and delivery experience for our customers. If you have any questions or concerns regarding our Shipping and Delivery policy, please contact our customer service team for assistance.

Email: sales@isamonroe.com